RBC Launch

Q) What is Cash Back Deals?
A) Cash Back Deals is a new feature on the RBC Launch app that lets you earn cash back in your RBC Royal Bank Canadian dollar personal deposit account when you shop through Safari on your iOS mobile device at many participating merchants. Be sure to accept the Cash Back Deals program terms and conditions in the app and enable the Safari browser extension to get started!

Q) How do I take advantage of Cash Back Deals?
A) Simply download the latest version of the RBC Launch app, follow the onboarding steps, and use Safari on your iOS mobile device to browse and shop on some your favourite brand's’ websites. You’ll get an alert right in the browser whenever there’s a cash back offer available with a participating retailer.

Q) How do I enable the Safari extension?
A) You must have the latest version of the RBC Launch app on your device and have accepted the Cash Back Deals program terms and conditions. Once that’s done, follow the steps to enable Safari extension in your Safari browser. You’ll find steps to enable the Safari extension in the RBC Launch app.

Q) Why don't I see the new Cash Back Deals feature on my RBC Launch app?
A) Make sure you have iOS 15 and the latest version of the RBC Launch app installed. You also need to have an RBC Royal Bank Canadian dollar personal deposit account to use this feature and we are currently only testing it with our RBC credit card clients.

Q) How do I see how much cash back I have earned?
A) You can see your cash back earned on the dashboard of the RBC Launch app, and it will be identified as either “pending”, “confirmed” or “paid”. Select the cash back tile to take a look at your full earnings dashboard.

Q) How do I know if I can earn cash back with a specific retailer?
A) If a cash back offer is available at a particular retailer, you’ll get an alert at the bottom of your screen as you’re shopping within the Safari browser on your device. The offer is only available at the time it is presented to you. Simply click it to activate and if you make an eligible purchase, the cash back will be deposited into your eligible RBC Royal Bank account by the 10th business day of the month following the expiry of the holding period, which is based on the merchant’s return policy and when the merchant funds the offer.

Q) What does it mean when my cash back is pending?
A) Pending cash back refers to cash back earned that is subject to a holding period based on the merchant's return policy and when the merchant funds the offer. If you return your purchase, for example, you won’t receive the cash back. Once the holding period ends, your cash back will be confirmed and deposited to your eligible RBC Royal Bank account by the 10th business day of the following month.

Q) When do I get the cash back that I have earned?
A) Your confirmed cash back on an eligible purchase will be automatically deposited into your RBC Royal Bank Canadian dollar personal deposit account by the 10th business day of the month following the expiry of the holding period for that transaction, which is based on the merchant’s return policy and when the merchant funds the offer. If you don't have an RBC chequing account, your cash back will be deposited into your RBC savings account.

Q) What account will the cash back be deposited into?
A) If you have an RBC Royal Bank Canadian dollar chequing account, your cash back will be deposited into that account. Otherwise, your cash back will be deposited into your RBC Royal Bank Canadian dollar savings account.

Q) I see my cash back is paid on my earnings dashboard, but I haven't received the cash back in my eligible account.
A) Your confirmed cash back on an eligible purchase will be automatically deposited into your RBC Royal Bank Canadian dollar personal deposit account by the end of the 10th business day of the month following the expiry of the holding period for that transaction, which is based on the merchant’s return policy and when the merchant funds the offer

Q) Why did I not receive cash back for my purchase?
A) Perhaps you did not activate the offer prior to making an eligible purchase or you did not make the purchase within the same session after activating. Or, you may have purchased an item that was not eligible for cash back or excluded by the merchant. Or, you may have activated the same offer through a different cash back platform. Before activating an offer, make sure to review the terms of the offer and any exclusions that may apply.

Q) I booked a hotel or flight months ago, why have I not received cash back for this purchase?
A) Typically, travel and accommodations providers only fund the cash back after the trip or stay has concluded.

Q) How do I disable the Cash Back Deals Safari Extension if I no longer want to use this feature?
A) You can disable the Safari extension through the Safari browser on your device. Select the AA Icon → Select "Manage Extensions" → Toggle off "RBC Launch".

Q) Will RBC be tracking my online activity?
A) RBC will only store or retain information when you visit a participating merchant’s site using the Safari browser on your device. We will not store or retain any information about your online activity while you are browsing other websites.

Q) How will RBC be using my browsing data?
A) RBC will only use the limited information we retain about your online activity (i.e. when you visit a participating merchant’s site) to provide the Cash Back Deals program. We will not share or sell this information to any third parties (other than our service provider who assists us to provide the service and can only use for the purpose of facilitating the service).