File Error Report

If an input file was blocked due to an error in the File Creation Number (FCN) and then unblocked, the report will list the old and new file creation number (FCN), plus up to 9 previous file creation numbers used.

This report is your confirmation as to what action has been taken on your input file. It is your responsibility to verify the accuracy of this report and inform Cash Management Client Support Centre immediately of any discrepancies.

This report confirms the action taken by RBC Royal Bank on your behalf for input files that could not be processed without corrective action. Possible actions include files being unblocked, deleted or dropped. Errors found while processing your file are identified on the Input Verification and Edit Report.

Availability

This report will be produced whenever an input file is unblocked, deleted, rejected or dropped from the RBC Royal Bank System.

The File Error Report can be received via online reports, data transmission or Fax, within 20 minutes upon receiving your authorization to unblock or to delete your input file. For undeleted rejected files, this report is available the next business day. For dropped files, this report is available two business days from the receipt of your input file.

Report Content

This report indicates the action taken on input files that were unblocked, deleted, rejected or dropped. The report also identifies the File Creation Number, File Creation Date and the error messages attached to those input files.

Conditions for Blocked Files

The following reasons appear on the report to explain why a file was blocked:

  • Grads Account Number is not correct- First 6 digits must be numbers
  • File Creation Date is not a valid date
  • File Creation Number contains invalid Characters. Enter a number greater than 0000
  • File Creation Date is future dated. Enter Date within the last 9 business days
  • File Creation Date is too old. Enter Date within last 9 business days
  • File Creation Number and Date already exist
  • Incomplete File. The last record in the File was not a Trailer
  • All Detail Records on this file contain errors
  • Total of ALL Payments on the file is over the client’s File Limit
  • Acceptable Input Errors percentage limit has been exceeded for this file
  • File Creation Number duplicated within last 9 processable files
  • Operator Balance is not equal to the Sum of all payments
  • Trailer Amount contains Letter, Space or Punctuation
  • Trailer Number count contains Letter, Space or Punctuation
  • Amount of debit/credit transactions is not equal to the total on the Trailer
  • Number of debit/credit transactions is not equal to the total on the Trailer
  • Invalid Trailer transaction Code
  • Number of Optional Debit/Credit Headers on Trailer must be numeric
  • Number of Optional Debit/Credit Details on Trailer must be numeric
  • Number of Debit/Credit Client Optional Records not equal to the total on Trailer
  • Number of Debit/Credit Customer Optional Records not equal to the total on Trailer
  • Client Optional Header Record expected after Header but not found
  • Client Optional Header Record out of sequence
  • Header Optional Indicator must be “Y” or “N”
  • Invalid Header Transaction Code
  • Client Optional Header Record not expected
  • Optional Header is Invalid for client with Electronic Payment. Record Dropped
  • Client Number on Optional Header does not match Header

Conditions That Apply Only to Prefunding Clients

In addition to the regular conditions that can block a file, Prefunding clients have special conditions that cause their input files to block. If an input file blocks due to prefunding condition, only your Account Manager/Service Manager may authorize the unblocking of the file.

If after the retry process, your prefunding conditions are corrected but your input file is still blocked due to any other associated blocked files conditions, upon your written instructions provided to your Cash Management Client Support Centre, your input file can be unblocked

  • Control Account is closed
  • Control Account Error
  • Control Account is attached to a COBC Arrangement
  • Funds not available
  • Unable to confirm account balance

Conditions for Rejected Files

In some instances, a rejected file might not be reported if we cannot identify your ACH client number.

The following reasons appear on the report to explain why a file was rejected:

  • File is empty
  • Header followed by Header
  • CBS Number not found
  • Client Service Profile not found
  • Client Number is not numeric
  • Cannot use Default GSAN
  • Non-Operating Sub cannot send file
  • Client Number on Trailer does not match Header
  • Client Number on Details does not match Client number on Header
  • Client Number on Details does not match client number on Trailer
  • Client Profile is deleted
  • Client Format not ACH
  • First Record ID is not a Header
  • All transactions Rejected
  • Invalid Record Type

Reject Conditions That Apply Only to Prefunding Clients

  • File cannot exceed 999,999,999.99