Information helps us serve our mutual clients faster
We need your help. The more information we receive, the faster and more efficiently we can serve our mutual clients. When calling or corresponding with us, please be sure to:
- For Residential Mortgages / Hypothecs: always quote our RBC Mortgage or Loan account number
- For Collateral Mortgages/Hypothecs/Homeline: always quote our RBC Service Reference File (SRF) Number
- When requesting a payout statement on behalf of your client, please submit your request via the Mortgage Statement and Discharge/Transfer Portal. We will not accept faxed statement requests: Visit Mortgage Statement and Discharge/Transfer Portal
- Please note that RBC issues payout statements in advance of the payout date as follows: 10 days for all provinces except Quebec which is 2 days. If we receive your request prior to those timelines we will diarize the request and provide the statement 10 days prior to the payout date for all provinces except Quebec which is 2 days prior to the payout date.
- Kindly forward the full payment amount when you are ready to proceed with the discharge. In addition, please refer to Item 2 of the Payment Instructions section of the payout statement which states you must retain for 10 days an amount equivalent to the “Total regular Payment” as shown in section “Details For Mortgage” except in Quebec where you should retain an amount equivalent to the “Total Regular Payment” until the cut-off date.
***Faxed payout statement requests will not be accepted. Please submit all payout statement requests via the Mortgage Statement and Discharge/Transfer Portal: Visit Mortgage Statement and Discharge/Transfer Portal***
If you have any questions, please continue to refer to the INQUIRIES AND CORRESPONDENCE section of the appropriate GENERAL INSTRUCTIONS TO LAWYER/NOTARY for guidance.
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