If you have a complaint, we are always here to help.
Our goal is to prove our unwavering commitment to preserving your confidence and trust in us. Your feedback will also help us to continually improve the quality of products and services we provide to you and other clients. The best way to address your complaint is to raise the issue as soon as it comes up.
We encourage you to get in touch with us at any time, either through our website, by phone, or in person. We want to address your complaint in the most professional manner possible. You can express your concerns or provide feedback about your experiences with RBC by completing the steps below.
Step 1
(Use one of the following options to contact us)
- 1. Complete our web form and share your concerns or suggestions. Click here: Customer Service
Please be advised: An RBC representative will contact you within 3 business days to acknowledge receipt of your complaint.
- 2. Talk to an RBC representative at the Client Advice Centre. Click here: Call Us
- 3. Talk to an RBC representative at your local branch. Locate your nearest branch: Branch Locator
Step 2
If your complaint remains unresolved to your satisfaction, the representative handling your complaint will escalate to the Branch Manager or respective leader.
Step 3
If you’re still dissatisfied with the response or resolution, the representative handling your complaint will present you with an option to appeal your complaint to the RBC Client Complaints Appeal Office (CCAO). The RBC CCAO is the most senior designated office appointed to address escalated complaints within RBC.
If all previous steps did not meet your expectations, you may escalate the matter to a local regulator or the local financial services Ombudsman for review.
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