So Much More than a Cash Machine

You are on: Banking at an ATM

When you bank at an RBC Royal Bank^® ATM, you can expect the same high level of accuracy and reliability that you enjoy at the teller. Both follow the same rules and guidelines set forward by RBC Royal Bank to help serve you better. In fact, you can complete most of your everyday banking transactions¹ at any full service RBC Royal Bank ATM, day or night²

Convenient

• Cheque processing time at an ATM is just like at a teller
• You can make many of the banking transactions at a full service RBC Royal Bank ATM that you make in the branch , including deposits, transfer funds³, pay bills, view account balances and pay your credit card
• You can access your cash from over 4,400 ATMs – the largest combined branch and ATM network in Canada
• You can withdraw U.S. dollars at select RBC Royal Bank ATMs⁴

Reliable

• Your ATM receipt is just as valid as a teller’s stamp or receipt
• ATM Deposit envelopes are date stamped for accuracy
• You don’t need to sign your cheques—your PIN number is your endorsement

Learn more about ATM Banking

You are on: FAQs

Frequently Asked Questions

How can I learn to use an RBC Royal Bank ATM?

You really don’t need any special training to be able to use an RBC Royal Bank ATM right away. RBC Royal Bank ATMs are designed to be easy to use. Most people learn as they go by following the on-screen instructions and starting with simple transactions such as cash withdrawals and cheque deposits. If you would like help using the ATM for the first time, simply visit an RBC Royal Bank branch and ask for ATM demo. Our Customer Service Representatives are happy to help you.

What types of transactions can I do at a full service RBC ATM?

Many of the banking transactions you make at a branch, you can do at the ATM. Here are some examples of what you can do at an RBC Royal Bank full service ATM:

• Deposit cash and one or more cheques
• Withdraw cash in Canadian dollars at all RBC Royal Bank ATMs and U.S. dollars at select RBC Royal Bank ATMs
• View your account balances and transaction history
• Transfer funds between RBC Royal Bank accounts
• Pay bills such as your cable, telephone and hydro bills, or even make a personal loan or credit card payment

How can I get proof of my deposits/payments at the ATM?

When your transaction is completed, you’ll automatically be issued a receipt for all deposits and payments; for cash withdrawals, the receipt is optional. Your ATM receipt is just as valid as a teller’s receipt or stamp. Just like a teller stamps your cheques, all ATM deposit envelopes are date stamped, and an ATM ID and envelope number is assigned to ensure your funds are securely deposited into your account.

Is there a limit to how much money I can take out at an ATM?

When you first open your RBC Royal Bank account and receive your client card, you’re also provided with your personal Daily Access Limits. Daily Access Limits determine how much money you can withdraw per day from an ATM. If you are unsure of what your Daily Access Limits are, talk to an RBC Customer Service Representative.

How much of my ATM deposit can I withdraw immediately?

The portion of your deposit that you can withdraw immediately is determined on an individual basis when you first open your RBC Royal Bank account, and is listed among the Daily Access Limits provided to you with your client card. Whether you’re at an RBC ATM or with a teller, the amount of money you are able to withdraw from the deposit amount, before the deposit has been verified, is the same. If you want to review your Daily Access Limits, talk to an RBC Customer Service Representative.

What do I do if there is a mistake?

RBC Royal Bank ATMs operate with the highest degree of accuracy and reliability. If you notice a mistake has been made at the ATM, contact us at 1-800-769-2511. Mistakes are typically corrected within a few days of being noticed.