FAQ's
Linking My Cards
Simply log in to RBC Online Banking to link your cards. Start now by:
- Visting www.rbc.com/rexall, or
- Sign into your RBC Online Banking, select the card you want to link and then select “Link or update Be Well” on the right hand menu.
As a personal client, you can link all of your eligible RBC debit and RBC credit cards to one Be Well card.
As a business owner, you can link one Business Debit Card and up to 2 business credit cards.
RBC Commercial credit cards, RBC Visa Prepaid Cards and RBC Virtual Visa Debit Cards are excluded from the program.
For a full list of eligible card products, please refer to the Terms & Conditions.
As a co-applicant credit cardholder or joint account owner of a Deposit Account, you will need to link your own cards through RBC Online Banking separately from the primary credit cardholder or joint account owner.
It is recommended that you link your own Be Well card number to your own RBC cards since you will need to scan your Be Well card to earn Be Well points.
Please note that when your RBC Card is linked to a Be Well Card, the owner of the Be Well Card will be able to see certain transaction information such as the date, purchase amount, Be Well points earned, and location of your purchases at Rexall Locations if the Be Well Card is used.
As an authorized credit cardholder, you cannot link your card. The primary cardholder of the account will link your card to their Be Well Card.
As a business owner, you can link 1 Business Debit Card and up to 2 Business credit cards.
You can choose to link each of your selected RBC business cards to the same Be Well card, or you can assign a different Be Well card number to each card so that each RBC business cardholder can earn their own Be Well points on qualifying purchases at Rexall. The Be Well card linked to the RBC card must be scanned at the point of sale to earn or redeem Be Well points.
To link your cards, visit www.rbc.com/rexall
No, you are required to link through RBC Online Banking to authenticate your identity and to confirm the cards you want to link.
No, you do not need to open a new RBC bank account or get approved for a new RBC Credit Card if you already have an eligible RBC debit card or credit card. You can link your eligible RBC cards to your existing Be Well card or sign up for a new Be Well card number.
When you link your cards, you consent to Royal Bank of Canada and Rexall Pharmacy Group Ltd sharing your personal information and communicating with you for the purpose of administering the program rewards and benefits. Personal information may include information about the first 6 digits of your RBC card number, the last 4 digits of your RBC card number, your Be Well card number, your Be Well email address, and your Be Well account status. For more information, please refer to the Terms & Conditions.
Using/Changing my Linked Cards
You can link, change, view, or remove your Be Well card and RBC card(s) at any time here.
As a personal client, the RBC cards you’ve added to Apple Pay, Samsung Pay, Google Pay and Fitbit Pay on your smartphone or watch will be linked automatically.
If you’ve added new cards to your mobile device, please allow up to 2 business days for us to link your cards.
As a business client, mobile payments are not available at this time.
Learn more about mobile payments here.
As a personal client, no. Once you’ve linked at least one eligible RBC card to your Be Well card, all new or replacement cards that you subsequently receive will automatically be linked.
Please note it can take up to two business days once you obtain a new debit card or a new credit card is activated for it to be linked.
As a business client, yes. You will need to update the RBC business cards you have selected to link to the Be Well card(s) any time you add or replace a card.
Your RBC card may not have linked if you’ve made recent changes to your debit or credit card account. In order to update your linked cards, please unlink, and relink your card(s) here.
Earn/Redeem/Convert Points
To earn 50 Be Well points for every $1 spent on eligible purchases, simply scan your Be Well card and pay with your linked RBC card1.
No, at this time you must show your Be Well card at point of sale.
Yes, you will need to scan your Be Well card before you pay with your linked RBC card to earn Be Well points.
No, you cannot convert your Be Well points to Avion points.
Please contact Be Well at 1-888-596-51311-888-596-5131 if your Be Well points do not appear in your Be Well transaction history in the Be Well app or website.
You can view your earned Be Well points through your Be Well app:
- Log in to your Be Well app.
- Select pin icon on the top right hand corner and then select “Transactions”
You can view your earned Be Well points through your online Be Well account:
- Log in to your online Be Well account.
- Select “Transactions”
Be Well
Yes, this program is exclusive to Be Well members who are also RBC clients.
If you don’t have a Be Well card there are two easy ways to join:
- Download the Be Well app and create a digital Be Well card.
OR
- Pick up a Be Well card at any Rexall store and register it online or on the Be Well app.
Learn more about the Be Well program here.
If a Be Well™ member loses their card, we encourage them to call customer service immediately at 1-888-596-51311-888-596-5131 to report the card as lost. The member can then pick up a new card in store and call customer service to have their old profile merged to their new card. Alternatively, if the member is using the Be Well™ App, the customer service agent can assign a new card to the member immediately when the card is reported lost.
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For complete details, including the definition of the capitalized terms used in the disclosures below, please see full Terms and Conditions.
To participate in this offer, you must have an eligible RBC Debit Card, Personal Credit Card or Business Credit Card which is issued by Royal Bank of Canada (excluding RBC commercial credit cards) (“RBC Card”). RBC Business Owners will only be able to link up to two (2) Business Credit Cards and one RBC Debit Card to a Be Well Card.
Eligible RBC Debit Cards are debit cards tied to a personal banking or savings account or a business banking or savings account in good standing that is set up to pay for goods and services at a store or merchant that has point of sale or other designated debit card terminals that accept debit card payments.
You must be enrolled in RBC Online Banking in order to link your RBC Card to your Be Well Card. Card linking may take up to 2 business days to process before Be Well points can be applied to purchases. Each time you scan your Be Well Card and pay with your Linked RBC Card, you will earn 50 Be Well points for every $1 spent on eligible purchases at Rexall Locations, in accordance with the Be Well Terms and Conditions available at https://www.letsbewell.ca/terms-conditions.
Be Well points are not awarded on taxes; tobacco products; products containing codeine; lottery tickets; alcohol; bottle deposits; gift cards; prepaid cards and wireless or long distance phone cards; event tickets; transit tickets and passes; post office transactions; stamps; passport photos; cash back; gifts with purchases; delivery charges; environmental levies; Home Health Care services/rentals and any other products or services that Rexall / McKesson Canada Corporation may specify from time to time or where prohibited by law.
Eligible credit cards are “Personal Credit Cards” which include RBC® Avion® Visa Infinite‡, RBC® Avion® Visa Infinite Privilege‡, RBC® Avion® Visa Infinite Privilege‡ for Private Banking, RBC® Avion® Visa Platinum‡, RBC® British Airways Visa Infinite‡, RBC® Cash Back Mastercard‡, RBC® Cash Back Preferred World Elite Mastercard‡, RBC Cathay Pacific Visa‡ Platinum, RBC RateAdvantage® Visa‡, RBC Rewards® Visa‡ Preferred, RBC Rewards+TM Visa‡, RBC® U.S. Dollar Visa‡ Gold, RBC® Visa‡ Classic Low Rate Option, RBC® Visa‡ Platinum, Signature® RBC Rewards® Visa‡, RBC Rewards® Visa‡ Gold, RBC® Student Visa‡ Classic, RBC® Visa‡ Cash Back, RBC® Visa‡ Classic, RBC® Visa‡ Classic II Student, RBC® Visa‡ Gold, WestJet RBC® Mastercard‡, or WestJet RBC® World Elite Mastercard‡ credit card in good standing, and “Business Credit Cards” which include RBC® Avion® Visa Infinite Business‡, RBC® Avion® Visa‡ Business, RBC® Visa‡ Business, RBC® Visa‡ Business Gold, RBC® Visa‡ CreditLine for Small BusinessTM or RBC® Business Cash Back Mastercard‡ credit card in good standing.
RBC Online Banking is provided by Royal Bank of Canada.
You will earn i) 1 Avion point for every $1.00 in Gas, Grocery, and Drug Store Purchases you make; and ii) 1 Avion point for every $2.00 on all other purchases (including pre-authorized bill payments) you make on your card. Purchases made at merchants classified by Visa’s “Merchant Category Code” (MCC) as: (i) “service stations” (MCC 5541) or “automated fuel dispensers” (MCC5542) are “Gas Purchases”; (ii) “grocery stores” (MCC 5411) are “Grocery Purchases”; and (iii) “drug stores & pharmacies” (MCC 5912) are “Drug Store Purchases” (“Eligible MCCs”). Even though some merchants may sell gas, grocery, and drug store merchandise, purchases made at these locations may not necessarily qualify as Eligible MCCs if the merchant is not classified as such by Visa. Also, you may make a purchase at a merchant that is not classified as an Eligible MCC but is located on the premises of a merchant that is classified as an Eligible MCC, in which case your purchase would not qualify as an Eligible MCC. We cannot guarantee that any merchant, operating in whole or in part as a gas, grocery or drug store, is classified as an Eligible MCC and in no event will we be liable or responsible for any claims with respect to a grocery store purchase made at a merchant that is not classified as an Eligible MCC. See sample list of eligible merchants. Avion points are earned on net purchases only; they are not earned on cash advances (balance transfers, cash-like transactions and bill payments that are not pre-authorized charges that you set up with a merchant), interest charges or fees, and credits for returns and adjustments will reduce or cancel the points earned by the amounts originally charged.
Additional Fees:
Cash Advance Fee: $3.50 in Canada, $5.00 outside of Canada
Balance Transfer Promotional Rate Fee: Up to 3% of transaction amount
Overlimit: $29.00 (no overlimit fee for residents of Quebec)
Additional Copies: $5 per monthly statement, $1.50 per statement update at ATM/branch, $2 per transaction receipt
Dishonoured Payment Fee: $45.00
Installment Plan Fee: If applicable, either a (i) one-time fee of up to 3% of total purchase amount, or (ii) monthly fee of up to 1.15% of total purchase amount (no fee in Quebec)