What is the RBC Mobile Banking app?

The RBC Mobile Banking app lets you bank anywhere, any time on your schedule – you can check your balances, transfer money between RBC accounts, pay your bills and more.

What device do I need to use the RBC Mobile Banking app?

The RBC Mobile Banking app runs on Blackberry Bold 9700, 9000, BlackBerry Curve 8900, 8520, 8530, and BlackBerry Tour all with an OS version of 4.6 to 5.0. The app also runs on Apple iPhone and iPod Touch with an OS version of 3.0 to 4.1 as well as the iPad (OS 3.2.2).

Is the RBC Mobile Banking app offered in French?

Regardless of the language setting in your client card, just simply switch the device’s language setting to French.

Do I have to purchase the RBC Mobile Banking app?

No, the RBC Mobile Banking App is absolutely FREE to download and use. However, your wireless carrier’s data charges may apply, so it’s a good idea to consider having a data plan for your device.

What banking functions can I perform using the RBC Mobile Banking app?

You can pay bills and transfer funds from your Canadian banking accounts, check balances and details of loan, mortgage and investment accounts, and send email money transfers and locate an RBC Royal Bank branch or ATM.

Do I need to update my mobile banking settings if I get a new phone number?

No, if you get a new phone just re-download the app.

I don’t have an iPhone or BlackBerry, can I access Mobile Banking?

Yes! We’ve had a mobile web banking service since 2008. Just go to www.rbc.mobi on your mobile device browser and start banking.

Where can I go for help?

If you still have questions after reading our RBC Mobile Banking app product page please call us at 1-800-769-2555 to speak to someone in person. If you need help with your Internet connection or have technical questions related to your device, please contact your wireless carrier.

Security and Privacy

What information is needed to access the banking function on the RBC Mobile Banking app?

You will need your RBC Client Card or username and your Online Banking password.

My session timed out. What should I do?

A session timeout is a security feature that keeps your banking safe following an extended period of inactivity. Simply log back in to continue banking.

Why do I have to re-enter my password if I close or exit the RBC Mobile Banking app?

To help keep your banking more secure, you will be logged out whenever you leave the app. Simply log back in to continue banking.

Do I use the same password to log into the RBC Mobile Banking app as I use for signing into RBC Online Banking from my desktop?

Yes, you use your existing RBC Online Banking password.

What happens if I lose my phone?

You should immediately contact your wireless carrier to have your device disabled and, to be safe, contact RBC at 1-800-769-2555 to reset your password.

Do you guarantee that mobile banking is secure?

Yes, RBC Mobile Banking is covered by the Online Banking Security Guarantee which protects your account against unauthorized transactions. In the unlikely event that you suffer a direct financial loss due to unauthorized activity, we will fully reimburse you, provided you have met your security responsibilities.

What steps can I take to protect my privacy and security?

Just like when you bank online from your computer, there are some simple steps you should take to ensure the security of your information and protect your privacy when you use the RBC Mobile Banking app:

• Password protect or key lock your mobile device.
• Protect your Online Banking password – it is your key to accessing your accounts. Do not reveal it to anyone.
• Memorize your password. Never store it on your mobile device, or write it on paper that you keep near your phone or carry with you.
• Don’t choose passwords that incorporate your name, telephone number, address or birthday or those of any close friend or relative.
• Never leave your mobile device unattended while using the RBC Mobile Banking App.