Where can I find the full terms and conditions for this offer?
Please go to rbc.com/offertermswestjet.
How do I qualify for this offer?
This offer is available to a select group of primary cardholders of WestJet RBC World Elite MasterCard and WestJet RBC Mastercard.
You can qualify for the offer by:
- opening a new RBC Signature No Limit Banking account or RBC VIP Banking account, as a primary owner between July 9, 2024 and the end date of the campaign (October 1, 2024 at 9:00PM EST)
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completing two of the three of the Qualifying Criteria from your new account by December 9, 2024 at 9:00PM EST, which are:
- 1 automated and recurring payroll or pension direct deposit or,
- Set up and complete 2 pre-authorized payments, or
- Set up and clear 2 eligible bill payments to a service provider (i.e. utility bill, cable, etc.) through Online or Mobile Banking
The offer is available to Canadian residents who:
- have never had a Personal Banking Account (chequing account) with RBC nor qualified for any of our offers related to opening a Personal Banking Account at any time during the Promotional Period or in the five-year period before the start of the Promotional Period.
- have attained the age of majority as defined in their province of residence prior to October 1, 2024.
- is a primary cardholder of WestJet RBC World Elite Mastercard and/or a WestJet RBC Mastercard that is in good standing.
See the full rbc.com/offertermswestjet for details.
If I opened a joint account with my partner then do we each receive the WestJet dollars offer?
Only the primary account holder who is not an existing owner of a personal banking account is eligible for the offer. Please note, the client whose primary on the WestJet RBC World Elite Mastercard and/or a WestJet RBC Mastercard must also be the primary on the new account in order to qualify.
Can I still qualify if I don’t use an automated recurring payroll direct deposit?
Yes, as long as you set up and complete two (2) Pre-authorized Payments and have paid 2 eligible bills and both payments are debited from the new eligible account by December 9, 2024.
What types of payments count as Pre-Authorized Payments and meet with the offer requirements?
If you choose to qualify for this offer with the two (2) pre-authorized payments (PAPs) option, the payments must be withdrawn from your new eligible account by December 9, 2024. You can set up the two (2) pre-authorized payments from two (2) different companies or if you set them up with the same company, the 2 pre-authorized payments must be for different account numbers. Pre-authorized payments include, but are not limited to, utility bill payments (hydro, water, cable, phone, internet), pre-authorized contributions to your investments and gym membership payments.
When will I receive my WestJet dollars?
After completing the criteria by December 9, 2024, the WestJet dollars will be deposited into your WestJet Rewards account within 10 weeks of you completing the Qualifying Criteria. This means either your direct deposit payroll has been deposited to your new account OR the two eligible bill payments or 2 pre-authorized payments you set up have both been debited from your new account.
I did not receive my WestJet dollars. What could be the reason?
You may have not received your WestJet dollars due to one of the following:
- If the qualifying criteria was not completed by December 9, 2024.
- Your new eligible account was downgraded or closed prior to October 1, 2025.
- The recurring payroll, 2 bill payments or two (2) pre-authorized payments were not recognized by RBC Royal Bank.
- Your WestJet member account on file may not be correct as it must match the RBC credit card in order to be linked to receive any WestJet dollars earned on your card.
I believe I qualified but I did not receive my WestJet dollars. What do I do?
Please contact your branch or our Advice Centre on 1-800-769-2511 no later than December 20, 2024, if you have not received your WestJet dollars. Any notice received after this date, will not be accepted and you will be deemed not to have qualified for this Promotional Offer.
How long does my account and qualifying criteria have to remain open?
Your Eligible Personal Banking Account must remain open and in good standing, and the Qualifying Criteria you performed to get the Promotional offer (such as payroll/pension deposit, bill payment or pre-authorized payment) must remain in effect until at least October 1, 2025.
Why don’t I see my WestJet dollars on my monthly credit card statement?
Your WestJet dollars will not show up as a regular credit card transaction however it will appear in your WestJet Rewards account. Please log-in to your WestJet Rewards account at www.westjet.com/account. You will see your WestJet dollars under “Transactions.” Remember it can take up to 10 weeks for the WestJet dollars to be credited to your WestJet Rewards account.
Do my WestJet dollars expire and what can I use them to redeem towards?
WestJet dollars earned from this promotional offer or directly earned from purchase transactions with WestJet or its partners, including by obtaining or using a WestJet RBC credit card, are defined as base rewards and do not expire due to the passage of time. WestJet dollars can be used towards payment of the base fare of an eligible flight or vacation package, available on www.westjet.com or through WestJet’s contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. Minimum redemption rules apply when purchasing Economy, Premium or Business fares; the entire base fare must be paid with WestJet dollars when purchasing a Member Exclusive fare. A minimum redemption amount of 50 WestJet dollars per booking applies for WestJet Vacations package bookings. Other restrictions may apply and are subject to change at any time. All terms, conditions and restrictions applicable to WestJet Rewards are established by WestJet and shall apply to all bookings, travel arrangements and other services offered or provided by WestJet. WestJet, not Royal Bank of Canada, is responsible for WestJet Rewards.