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2024 Updates To
The Electronic Access Agreement

Effective November 1, 2024 we will be making some updates to your Electronic Access Agreement. Below is a summary of changes that will be made.

FAQs about the upcoming changes

Updated description of Part 7 Remote ID Verification

Purpose/Description of the Change

Purpose/Description of the Change

Updated description of Part 7 to clarify that Remote ID Verification is also available in RBC Online Banking.

Updated contact information

Purpose/Description of the Change

Purpose/Description of the Change

Updated contact information to make consistent throughout the Agreement.

Minor changes updating grammar and syntax throughout

Purpose/Description of the Change

Purpose/Description of the Change

For example, see Section related to “Changes and Termination”.

Updated definition of “Credit Services”

Purpose/Description of the Change

Purpose/Description of the Change

Changes made to definition of “Credit Services” for clarity and to make more inclusive.

Updated name of agreements “Personal Deposit Account Agreement” and “Personal Deposit Accounts Disclosures and Agreement”

Purpose/Description of the Change

Purpose/Description of the Change

Changes made to reflect current name of agreements.

Updated definitions of “Password” and “Username”

Purpose/Description of the Change

Purpose/Description of the Change

Definitions updated to include symbols.

Remove references to definitions for “RBC Global Privacy Notice” and “RBC Digital Channels Privacy Notice”

Purpose/Description of the Change

Purpose/Description of the Change

Removed definitions that were no longer necessary to include with changes made to Part 10 of the EAA.

Updated definition of “Personal Information”

Purpose/Description of the Change

Purpose/Description of the Change

Updated definition of “Personal Information” to reflect what is set out in RBC’s Global Privacy Notice.

Updated Part 10 Privacy

Purpose/Description of the Change

Purpose/Description of the Change

Updated Part 10 to include RBC’s comprehensive privacy terms and conditions.

Q&A: Changes to the Electronic Access Agreement (EAA) November 2024

  • - RBC contact information was updated to make consistent throughout the EAA;
  • - changes made for grammar and syntax;
  • - for clarity, a change was made to the definition of “Credit Services”;
  • - definitions for “Password” and “Username” were updated to include “symbols”;
  • - names of agreements were updated to reflect current agreement names;
  • - definitions removed that were no longer relevant to include;
  • - definition of “Personal Information” was updated to reflect what is set out in RBC’s Global Privacy Notice; and
  • - Part 10 was updated to include RBC’s comprehensive privacy terms and conditions.
  • - There were no new products or services added to the EAA.
  • - To consent to the new Electronic Access Agreement (EAA), simply sign into RBC Royal Bank Online Banking as usual on or after November 1st, 2024. No further action is necessary.
View the Electronic Access Agreement currently in place