Mobile Banking - FAQ

The RBC^® Caribbean mobile app is a secure, mobile banking application for Android‡. You can check your account balances, move money between your own RBC accounts, send money internationally and more.

To use the RBC Caribbean app, you'll need a smartphone or tablet running Android 4.1.2 or higher. You'll also need to be enrolled in RBC's NetBank Online Banking service. Mobile Banking for clients who use Royal Online and Royal Online Gold is coming later this year.

You can download the RBC Caribbean app from the Google Play‡ store¹. Always double-check that the publisher is Royal Bank of Canada.

Once the app is installed on your device, use your existing NetBank username and password to sign in. For existing NetBank clients, there's no need to enrol in Mobile Banking. If you're not an Electronic Banking client yet, you can enrol online or at a branch.

¹ Standard data rates may apply.

The RBC Caribbean app is free to use² for all personal and business³ clients.

² Normal fees may apply for transactions and services such as sending wire transfers.
³ For business and clients, mobile banking is included with their existing NetBank service at no additional charge.

You have access to all of your banking and savings accounts, credit cards, and loans.

Please give us a call and a customer service representative will help you reset your questions.

Yes, you can set up multiple usernames and create a nickname for each. Only the nickname you create will appear in the RBC Caribbean app.

All of your pending transactions can be reviewed from the Approvals and Processing page in the RBC Caribbean app. You can get there from the navigation drawer.

To switch the active company, open the navigation drawer and select the company name at the top. Then just choose a different company.

If you are the secondary account holder on a joint account, you’ll need to switch your "company" or profile. To do so, open the navigation drawer and select the company name at the top. Then just choose a different company.

Yes, any permissions that were set up within NetBank are still used in the RBC Caribbean app.

Yes, you can. To pay your Credit Card, open the main navigation drawer, select Transfer Money & Pay Bills and then select Transfer Between My RBC Accounts. Set your "To" Account as the Credit Card that you wish to pay.

A trusted device is one that you use frequently. You can indicate that the device you're using is a trusted one when you're signing in. Once you do, you will no longer be asked Personal Verification Questions.

For security reasons, we've built the app so that, after two minutes of inactivity, you'll get automatically signed out.

If you got locked out of mobile banking, the most likely cause is that your password, Personal Verification Question answers, RBC SecureCard values or RBC Token values were entered wrong three times.

To get back into the app, please give us a call and a customer service representative will help you.

If you get a new phone, simply download the RBC Caribbean app again from the Google Play store. You'll need to re-add any saved usernames, but otherwise you can continue to use the app as you always have.

Our website provides lots of information to help with a variety of problems. For banking-related questions, please call our client contact centre.

NOTE: For help with Internet connections and device settings, please contact your wireless carrier directly.

Yes, you can modify post-dated transactions in Mobile Banking.

1. Open the History & Upcoming section from the main navigation drawer
2. Go to the Upcoming tab
3. Tap the transaction you want to modify
4. Tap Edit at the bottom of the screen

It can be different from device to device, but generally you can long-press the RBC Caribbean app icon and drag it to "Uninstall". You'll probably be asked to confirm this choice.

Mobile banking is fully synchronized with your Online Banking profile. If you add an account in Online Banking, it will also be available in the mobile banking app.

Yes, Alerts are available whenever you're signed in to the RBC Caribbean app. In the navigation drawer, select "Alerts" to get the latest info about your accounts.

To sign out of your profile, open the navigation drawer and select "Sign Out".

No, RBC account passwords are never saved on your device.

If your device is lost or stolen, your information is still safe. But as a precaution, give us a call and let us know. And you might also want to call your mobile carrier.

Yes, all transactions made with mobile banking are secure and covered by the RBC Security Guarantee. If an unauthorized transaction⁴ is conducted using your accounts, you will be reimbursed 100% for any resulting losses to those accounts.

Rooted devices can be less secure than ones with factory settings. So every time you open the RBC Caribbean mobile app, we check to see if your device is rooted. If it seems like it is, a message will display to let you know and recommend not using mobile banking on that device.

For questions about if your device is rooted, please contact your mobile carrier.

Same as when you bank online using a desktop computer or laptop, there are a few simple steps you can take to ensure your information stays secure:

• Protect your password
  This is the key to accessing your account. Never reveal it to anyone, write it down or save it on your mobile device.
• Make your password difficult to guess
  Avoid using passwords that incorporate your name, telephone number, address or birthday. The same goes for using details about a close friend or relative.
• Use mobile banking responsibly
  Never leave your mobile device unattended while using mobile banking and always sign out when you're finished.
• Know where the app is coming from
  Always download the RBC Caribbean app from the Google Play store and never from a third-party site.

Learn more about privacy and security at RBC.