ENROL (new Online Banking clients only)
- Personal Banking clients in Bahamas, Cayman Islands, Turks & Caicos Islands, and Barbados can call the Advice Centre 24/7 for real-time enrolment over the phone.
- Personal Banking clients in Trinidad & Tobago, Aruba, Curacao, Bonaire, St. Maarten and Saba can apply via the Enrolment Form.
- Business Banking clients and Private Banking clients should contact their relationship manager to get enrolled for RBC Digital Banking.
DOWNLOAD/BROWSE
- For Clients with iPhone, iPad or Android devices, download the "RBC Caribbean" Mobile Banking App on the Apple App Store or Google Play Store1.
- For Clients with other smartphones, laptops and desktop computers, simply visit our Online Banking website, available as a Web App (no download necessary).
LOG IN
- Use your existing Online Log in credentials to sign in and get secure access to your accounts from anywhere, anytime, and on any device.
1 Standard data rates may apply.
To use the RBC Caribbean app Android, you'll need a smartphone or tablet running Android 5.0 (Lollipop) or higher.
To use the RBC Caribbean app iOS (iPhone), you'll need a device running iOS 9.0 or higher.
The following browsers are supported for the online and mobile banking website:
- Chrome 75 or higher
- Chrome for Android 76
- Safari 11.1 or higher
- IE 11 or higher
- Firefox 68 or higher
- Microsoft Edge 97 and higher
RBC Digital Banking is free to use2 for all personal banking clients. Fees for business and corporate clients can be found online.
2 Normal fees may apply for transactions and services such as sending wire transfers.
RBC Digital Banking is currently available in English.
You have access to all of your banking and savings accounts, credit cards, loans, investments1 and term deposits.
1Roytrin Mutual Funds are available in Trinidad & Tobago only.
Two-Factor Authentication is now mandatory to access RBC Digital Banking. If you are enrolled in Two-Factor Authentication, please use the "Forgot Password" link on the RBC Digital Banking sign in page (Web, Android or iOS) and follow the instructions (more info here). If you are not enrolled in Two-Factor Authentication, please give us a call. To learn more, click here.
Yes, you can set up multiple usernames and create a nickname for each. Only the nickname you create will appear in RBC Digital Banking.
For security reasons, we've built RBC Digital Banking so that, after a period of inactivity, you'll get automatically signed out.
If you got locked out of RBC Digital Banking, the most likely cause is that your User ID or password was entered incorrectly too many times. To get back into the app, please use the "Forgot Password" link on the RBC Digital Banking sign-in page (Web, Android, or iOS) and follow the instructions (more info here. If you cannot proceed, please give us a call.
If you use one of the RBC Caribbean apps and get a new device, simply download the RBC Caribbean app again from Google Play or the App Store. You'll need to re-add any saved usernames, but otherwise you can continue to use the app as you always have.
If you are using Entrust Soft token, install the Entrust Identity Guard Mobile app from respective app store to your new device and call the Advice Centre to activate the Soft token.
This website provides lots of information to help with a variety of problems. For banking-related questions, please give us a call.
NOTE: For help with mobile internet connections and mobile device settings, please contact your wireless carrier directly.
| Permission | Why the RBC Caribbean needs access |
|---|---|
| Location - Approximate location (network-based), precise location (GPS and network-based) | Used for the Find Us (find a branch or ATM location) service |
| Phone - Directly call phone numbers, read phone status and identity | Used to enable click-to-call under Contact Us |
| Storage - Modify or delete the contents of your USB storage, read the contents of your USBstorage | Used by Maps to cache map data |
| Other - Full network access, receive data from internet, view network connections | Used to connect to the internet |
| Permission | Why the RBC Caribbean needs access |
|---|---|
| Cellular Data | Used to connect to the internet |
To uninstall the RBC Caribbean app from Android:
- Go to Settings
- Select Apps
- Tap RBC Caribbean and choose Uninstall
To uninstall the RBC Caribbean app from iOS:
- Long press the RBC Caribbean app icon on the home screen
- When a small "x" appears on the icon, tap it to delete the app
No, RBC account passwords are never saved on your device.
If your device is lost or stolen, your information is still safe. However, as a precaution, give us a call and let us know. You might also want to call your mobile carrier.
Yes, all transactions made with RBC Digital Banking are secure and covered by the RBC Security Guarantee. If an unauthorized transaction4 is conducted using your accounts, you will be reimbursed 100% for any resulting losses to those accounts.
4 For a definition of an unauthorized transaction & for full details regarding the protections and limitations of the RBC Security Guarantee for Online and Mobile Banking, please see your Electronic Banking Agreement with the applicable entity.
Rooted devices can be less secure than ones with factory settings. So every time you open the RBC Caribbean app, we check to see if your device is rooted. If it seems like it is, a message will display to let you know and recommend not using mobile banking on that device.
For questions about if your device is rooted, please contact your mobile carrier.
There are a few simple steps you can take to ensure your information stays secure:
-
Protect your password
This is the key to accessing your account. Never reveal it to anyone, write it down or save it on your mobile device.
-
Make your password difficult to guess
Avoid using passwords that incorporate your name, telephone number, address or birthday. The same goes for using details about a close friend or relative.
-
Use mobile banking responsibly
Never leave your mobile device unattended while using mobile banking and always sign out when you're finished.
-
Know where the app is coming from
Always download the RBC Caribbean app from Google Play or the App Store and never from a third-party site.
Read more about safety tips for using RBC Digital Banking.
Learn more about RBC Privacy & Security.
To regain access to RBC Digital Banking, please give us a call.
Cross-currency transfers that are not processed immediately can be found in the "Approvals & Processing" section of RBC Digital Banking. Transactions that have been processed can be found in the Payment "History & Upcoming" section of RBC Digital Banking.
In some jurisdictions clients are required to provide evidence of payment when transferring across different currencies. Clients should submit either evidence of payment (invoice) or a central bank approval to RBC. Clients in Bahamas should attach one of these documents in an email to nassauwi@rbc.com and include the Transfer ID as the subject line. If you send a Central Bank Approval, then please provide a paper copy to a branch or your relationship manager. Clients in Barbados should provide their evidence of payment or Central Bank Approval to their branch or relationship manager.
Clients in Bahamas can visit http://www.centralbankbahamas.com/exchange.php for more information.
Clients in Barbados can visit http://www.centralbank.org.bb/foreign-exchange for more information.
If you still have questions or require assistance with your cross-currency transfer we recommend visiting your nearest branch.
All pending transfers can be found on the "Approvals and Processing" page in RBC Digital Banking.
To switch the active company, open the navigation drawer and select the company name at the top. Then just choose a different company.
Also, if you are the secondary account holder on a joint account, you'll need to switch your "company" or profile. To do so, open the navigation drawer and select the company name at the top. Then choose a different company.
For Personal and Business Banking clients in Trinidad & Tobago, Aruba, Curacao, Bonaire, St. Maarten and Saba, yes, you can modify postdated transactions in RBC Digital Banking:
- Open the History & Upcoming section.
- Go to the Upcoming tab
- Tap the transaction you want to modify
- Tap Edit
Personal clients don't need to approve or release any payments when they are submitted as they are sent immediately for processing.
Business clients may need to approve and release transfers (such as wire payments) if their company requires it. For more information on approvals and workflows for Business, please click here.