Biometrics: Your app, Your identity

Biometrics refers to the use of unique biological characteristics, such as facial features or fingerprints, to accurately identify and authenticate individuals for accessing applications or systems.

Yes, Biometric authentication is highly secure as it relies on unique physical characteristics that are difficult to replicate or spoof. Additionally, your Biometric data is encrypted and stored securely on your device.

Biometric authentication is supported on most modern smartphones and tablets with compatible hardware, such as fingerprint sensors or facial recognition cameras. However, older devices may not support this feature.

No, Biometrics authentication is only available in RBC Mobile Banking apps (iOS and Android apps versions 1.57 and 3.26 and above, respectively).

By using a device's Biometrics capability, the RBC app can use the Biometric data to replace password to login.

All clients with a biometrics capable device who have their biometrics registered and enabled on their device. They must also be Two-Factor authentication enrolled in order to use Biometrics on the RBC Caribbean app. Please see Security Feature: Two Factor Authentication.

Set up is easy and self-serve, at your own convenience. Once the new app is downloaded on your applicable device, you should receive an offer page upon successful sign in. Just follow the instructions, and you're set up!

Yes, every time upon login you can choose to use Biometrics or traditional password login based on your preference. However, Biometrics offers a quicker and more convenient way to access the app.

Simply log in to your RBC Caribbean App and go to settings, where you can toggle off the "Enable" button. You can disable Biometrics at any time!

Yes, As Biometrics authentication relies on device specific data, clients will be required to set up Biometrics on each individual device.

Some devices may have more than one Biometric Capability. The RBC Caribbean app uses the Strong biometric type or types that is determined by your device. For example, one device may have both Face and Fingerprint capabilities. Your device's Operating System will decide if either one is stronger than the other or if both are strong enough to use with the RBC Caribbean App.

There are several security rules built into to our App that may require you to re-register Biometrics (re-enable on the settings page) or to do a traditional password login before you can use Biometrics again. Some examples are but not limited to: reinstalling the RBC Caribbean app, removing/editing your Biometric data at the device level, removing Nickname on device, resetting password on Digital Banking, or being locked out of Digital Banking.

You can easily update your Biometric data in your device settings; however, the RBC app requires a traditional password login for the first time after update to allow you continue using Biometrics authentication.

Even if it is technically possible that multiple users register their Biometric data on the same device, this is against RBC Security policy and it's the client's responsibility to ensure that only their Biometrics data is registered and recognised on this device AND that no one else knows your device passcode.

Whether you use a traditional password or Biometric authentication for your RBC Mobile login, we still continue to implement two-factor authentication as an additional layer of security. By maintaining two-factor authentication, we ensure an extra layer of protection, safeguarding your account against various security threats and providing peace of mind in all access scenarios.