Close > Pay Employees and Vendors Information Centre Manage Payments Tab General Information Request a Trace Delete a Pending Payment View Direct Deposit PDF Reports Export Payment Details Link General Information Payments that have been submitted will appear in the "Manage Payment" tab. Payments that have been submitted but not yet processed will appear under the Pending Payments section. Payments not yet processed can be deleted from the Pending Payments database. Payments that have been processed will appear in the Payment History section. If you have submitted a payment and need to change any details, as long as the payment has not been processed by RBC, look for the status of "Pending"; please delete and then resubmit the payment. If your recipient has not received their funds and the payment has a status of "Complete", you can submit a trace request by selecting "Request a Trace" from the Transaction Detail screen. We recommend that on a regular basis you review Returned Items and Notification of Payment Information Change Reports. Display From:    Display To: The default dates will be within a two-week period. If you wish to view payments that were processed earlier, change the date range. Payments can be viewed online for up to 120 days. Recipient Number Enter a specific Employee/Vendor/Recipient number to narrow your search. Recipient Type Select one of the following to narrow down your search: Employee Vendor Other Payment Status Enter a specific payment status: Pending Complete Deleted Returned Reversed To view details of a payment, select the link under the Status column. Request a Trace General Information If your Employee/Vendor/Recipient advises they have not received their funds, you can view the status of the payment using "Manage Payment" tab and search for the payment in Payment History. If the status is "Completed", you may submit a trace request by selecting "Request a Trace" from the Transaction Detail screen. Your account will be charged $35.00 per trace request. Note: Only items greater that $20.00 will be traced. A response will be faxed to you as soon as a reply is received from your recipient's financial institution. Trace on Payments to RBC Royal Bank Units We will respond within 3 business days of receipt of the required information for payments destined to RBC branches Trace on Payments to Other Financial Institutions We will deliver the trace request to the financial institution within 24 hours of receiving your request. We will follow up on your behalf until disposition of the payment is advised. IMPORTANT: Some financial institutions may need 10 days or more to process your trace request. Submit a Trace Request Select the link in Status - "Complete" on a payment under "Payment History". Select "Request a Trace" from the Payment Information page. Complete the rest of the trace request and select "Continue". If all the details are correct, select "Confirm". An automated e-mail will be sent to the bank to initiate the trace. Special Instructions: Enter any additional information that may help in the investigation. Example: recipient claims funds have not been received. Delete a Pending Payment If a payment has a status of Pending Payment, it can be deleted. Select the link in Status - "Pending" on the payment under "Pending Payments". Verify details of payment, select "Delete". If all the details are correct, select "Confirm". If you have not activated a SecurID* Token, your "Transaction is Complete" page will display. You may print this page for your records. If you have activated your SecurID* Token, enter the SecurID* Token PIN from your SecurID* Token device, and select "Submit". The Transaction is Complete page will display. You may print this page for your records. If the payment has a Completed Status in Payment History, then it may be possible to reverse the transactions on a best-effort basis. It is important that you obtain written authorization from your recipient. Reversals can be performed up to 3 days after the payment has been processed. It is on a best-effort basis. After you have received authorizations from your recipient, call us at 1 800 769-2520. View Direct Deposit PDF Reports General Information You should view Payment History regularly for details of returned payments. Some banks will provide information pertaining to the banking information that you submitted on a payment. If a bank has changed their banking information, they may provide it back as a Notification of Payment Information Change (NOC) request. In both of these instances, you should act on the information provided. Display From:    Display To: The default dates will be within a two-week period. If you wish to view payments that were processed earlier, change the date range. Payments can be viewed online for up to 120 days. Report Type Select one of the following options: Returned Items Report Payments that cannot be processed by the receiving financial institution could be returned for various reasons, such as Account Closed or Incorrect Account Number, etc. Detailed descriptions will appear on your Returned Items Report. Notification of Change Report This is a notification sent by another financial institution to advise you your recipient's banking information has changed. In order to ensure future payments make it to your recipient, it is important that you make the necessary changes as soon as possible. Export Payment Details Link General Information Payment details are available in Comma Delimited format only. You can import this file to your spreadsheet software. To Export Payment Details: From the Manage Payment page, search for the payments you want to export. All displayed payments on this page will be downloaded. Select "Export Payment Details" link. Select "Continue".