Close > Pay Employees and Vendors Information Centre Tokens What is a SecurID* Token? What does a SecurID* Token do for me? How do I get a SecurID* Token? How do I activate the replacement token? Why do I have to pick up the SecurID* Token at a branch? Can I have more than one SecurID* Token? How are SecurID* Tokens used with Pay Employees and Vendors? What are my responsibilities regarding the SecurID* Token? What if my SecurID* Token is lost? What if my SecurID* Token is damaged? What if my SecurID* Token does not display any numbers, or the numbers do not change? Is the token accessible to people with disabilities? What is a SecurID* Token? The RSA SecurID* Token is a small device issued by RBC to you to help protect your account from fraudulent transactions. The device shows a unique, one-time sequence of numbers that change every 60 seconds. No desktop software is required and no user maintenance or battery replacement is necessary. What does a SecurID* Token do for me? A SecurID* Token allows you to make payments up to a maximum of $25,000 – as long as the funds are available in your account. The device helps ensure no one other than the account holder makes payments through the Pay Employees and Vendors service. How do I get a SecurID* Token? Select "Request a SecurID* Token" under the SecurID* Token option and follow the instructions on the screen. The token will be sent to your local branch for pick-up. How do I activate the replacement token? When you make or delete payments, you will be prompted to enter the token code for authentication. Enter the value displayed on the Replacement Token. This will immediately disable the old token. Why do I have to pick up the SecurID* Token at a branch? To protect the security of your account, we require the signing officer of the company to pick up the SecurID* Token. Can I have more than one SecurID* Token? Only one token can be assigned to your company. How are SecurID* Tokens used with Pay Employees and Vendors? When you make or delete payments, you will be prompted to enter the token code to confirm your identity. What are my responsibilities regarding the SecurID* Token? Do not share your ID and password with others or leave either piece of information out in the open. Please keep your token secure at all times. What if my SecurID* Token is lost? Contact us at 1 800 769-2520 as soon as possible to advise of the lost token. Print and complete the Token Replacement Form and follow the instructions on the form. The token replacement fee is $50. Your Pay Employees and Vendors service will not be available to you until the new SecurID* Token is received and activated. What if my SecurID* Token is damaged? Damaged tokens can be replaced for a fee of $50. Print and complete the Token Replacement Form and follow the instructions. A replacement token will be sent to you within 5 - 10 business days of receipt of your form. What if my SecurID* Token does not display any numbers, or the numbers do not change? Your token may be defective. Print and complete the Token Replacement Form and follow the instructions. A replacement token will be sent to you within 5 - 10 business days of receipt of your form. Is the token accessible to people with disabilities? We are aware that the token is currently inaccessible to people with certain disabilities, such as blindness or low vision. We are investigating an authentication solution that is fully accessible and will update you as soon as we have more information to share. We regret the inconvenience.